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Help Centre

Have a product-related question? Reach out to the author.
Trending Subjects
Purchases
I have not received my order (download files) I am a buyer (school secretary) making purchases on behalf of someone else Paying for your order: accepted payment methods
Registration
Access products found on another site (MieuxEnseigner Canada, Belgium, or France) What types of membership can I register for? Having trouble registering?
Your Account
I'm unable to log in to my account How do I reset my password? You did not receive the password reset message? Removal of "Log in with Facebook" button
Downloads
Experiencing problems downloading or opening a product? I have not received my order (download files) Where are my downloads (the products purchased)? Access products found on another site (MieuxEnseigner Canada, Belgium, or France)
Articles by Category
Purchases
Do you accept purchase orders? The document I purchased contains error A teacher used the school credit card for a purchase, and I need the invoice How to request a refund See all articles
Registration
You did not receive the confirmation message regarding your registration What is the difference between the primary and alternate email addresses? See all articles
Your Account
How can I delete my account (unsubscribe/deactivate my membership)? How can I modify my account's email address? Receive or stop receiving MieuxEnseigner newsletters and email notification messages What is the difference between the primary and alternate email addresses? See all articles
Downloads
Solve printing problems How do I open a .notebook file? I'm unable to extract/open the documents found in the downloaded ZIP file How are clients notified when a seller updates a product? See all articles
Gift Cards
I purchased a gift card, but the recipient did not receive it Where can I find the gift card I was sent and the gift card code? How can I pay for my purchases using a gift card? How can I purchase a gift card? See all articles
The Boutiques
How do I contact an author? See all articles
Trending Subjects
Earnings and Payouts
How are your earnings paid out? How do authors receive their payouts? I made a sale — when will I receive my earnings? How to have your earnings include applicable GST, QST, or HST amounts
Purchases and Refunds
Managing refunds on MieuxEnseigner
Articles by Category
Earnings and Payouts
How much does an author earn on MieuxEnseigner? Does MieuxEnseigner provide authors with a T4 or RL-1 tax slip? Adding your PayPal address and selecting your payout frequency Do I need to send MieuxEnseigner an invoice to receive a payout? See all articles
Free Products
How can I share my resources for free? Can free products help you reach more educators? Are there any fees if I share a free product? See all articles
Membership Plans
Subscribe to the Premium membership See all articles
Your Boutique
What size should my boutique banner image be? Close my author account (boutique) How are authors selected for the featured authors section on the homepage? Guidelines for publishing and sharing educational resources on MieuxEnseigner See all articles
Adding Products
How to add a Boom Cards product to a boutique on MieuxEnseigner How to send a customer an updated document What is the purpose of the Priority field on the Add/Modify Product page? Problems with Windows computers opening Apple Mac OS generated ZIP files See all articles
Copyright & Trademark
Do I retain the rights to my own materials? Can I upload and distribute (share or sell) any product? What is a copyright? Can you help me determine whether my product infringes on someone else’s copyright? See all articles
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